Having a Tessitura-powered website means you’re now open for business all day, every day. That’s why we created the Premium Support Program. It’s the easiest, most reliable and most effective way to deal with any challenges that arise when managing a Tessitura-powered website.
Dial-a-Developer.
POP’s Premium Support Program provides around-the-clock access to Software Engineers at POP who have experience troubleshooting issues that can arise within the Tessitura “ecosystem.” These problems can include data configuration issues in Tessitura, web application bugs, server configuration challenges or even network problems. Regardless of the problem, a solution (or at least some really helpful advice) is just a phone call away.
Experience Counts.
Sometimes obvious and sometimes obscure, technical issues can wreak havoc on your business and your brand, as any website downtime can create negative perceptions in the minds of your patrons. As the developers of the Tessitura Web API, POP is in a truly unique position to assess and address the vast range of issues that can (and, we’re sorry to say, do) arise from time-to-time. And in the rare event that we get stumped, our partnership with the Tessitura Network gives us direct access to technical resources that we can utilize to address the problem.
Don’t Call Us — We’ll Call You.
Premium Support includes website monitoring service from industry-leader WebMetrics. A defined path through your website — such as adding tickets to the cart and checking out — will be reviewed every 20 minutes to ensure that everything is working fine. If the monitoring service detects a problem, POP will be automatically notified and we’ll proactively respond to address the issue. If we see something that needs your attention, we’ll notify you that an issue exists and work with you to resolve the problem.
Guaranteed Response.
When you place a call to our Premium Support Team, you’ll first speak with a representative in our call center who will gather your contact information and ask you to describe the issue you’re facing. Armed with the facts, they’ll then page our on-call Software Engineer, who will call you back and begin working to resolve the issue within 60 minutes. A record of each incident will even be archived on our Premium Support website, giving you a historical record of all issues that our Premium Support Team addresses.
